Terms of service

It's highly recommended to have your order held at the post office

Warranty is VOIDED if you do not follow shipping Guidelines! 


Check your local weather before placing orders. We process too many orders to check every order's weather. The customer is 100% responsible for being temperature aware. 

Make sure someone is available to receive the package or request it to be held at the Post Office. 

If your temperatures are above (Day or Night) 85F you MUST request "Hold at Post Office" 

If your temperatures OR OURS (31005) are below 60f (Day or Night), you must add heat pack & Request "HOLD AT POST OFFICE" or Warranty is void, NO EXCEPTIONS. Order at your own risk. 

. If requested. We will mark shipping label "Hold at Post Office" It's up to your post office to follow this instruction. Ebay/ Paypal does not have the option to select hold at post office. So please contact your PO to make sure this is followed.

We must be contacted within 2 hours of delivery with any issues. We require 2 pictures and a 15 second video (of the dead bugs) sent to our EMAIL. So we can file a post office claim, on our behalf.

We will not be held responsible if the package was left in mail box or at front door.